Contact Us

Our support never stops. Your protection never wanes.

A company’s reputation is only as good as its last customer interaction.

Email: support@thepayrollcenter.com

Phone: 877-277-2926

Monday – Friday 8:00 a.m. to 4:30 p.m. CST

FAX: 888.381.5521

Mailing Address:
PO Box 8023
Madison, WI 53708-8023

 

Here is why our support is so successful:

APA Certification: It all begins with our Customer Service Manager. Certified by the American Payroll Association, managers undergo continuous training to ensure they’re up-to-date with the most current payroll regulations.

Team Support: By working in a team model we avoid “brain drain” common in dedicated, one-to-one, support models during vacations and promotions. We encourage all clients to get to know our entire team, but you have the option to communicate with one member more than another.

Making the Link: Every payroll we run is linked to our support system. Each customer case (request) is attached to the proper payroll so that no payroll is processed until all open cases are addressed and either updated or completed. By making the link our clients can track each payroll to its successful completion via the Payroll Portal.

Fully Automated Support Tracking System: All customer cases are automatically routed to the most experienced team members. Clients receive updates whenever cases are created, commented on and closed.

Knowledge Management: Our support teams meet regularly to review the customer case log and resolutions. This information is used to expand our online knowledge base and improve employee training.