Processing your payroll has never been easier thanks to PayPath’s Innovative Online Payroll solution. This service provides the most complete, customized payroll experience available, and it’s easy-to-use. All you need to access your secure payroll account is an Internet connection.
Easy to access, remarkably simple to operate. Our user-friendly online system is a comprehensive, customizable approach to your payroll.
- We’re a paperless, not people-less, company. While the system may be paperless, we ensure there are people always available to provide you with support. You’ll have 24×7 access and personalized support to help you every step of the way.
- We believe change doesn’t have to be painful. When companies transition to our payroll system, we’ve implemented a process designed to prevent disruptions. You’ll find it the easiest change (and the last one) you’ll ever make.
- We maintain independent status for added flexibility. As an independent payroll provider, we can provide flexibility and options where others cannot. In today’s constantly evolving business environment, this capacity for change is critical.
Here is why our support is so successful:
APA Certification: It all begins with our Customer Service Manager. Certified by the American Payroll Association, managers undergo continuous training to ensure they’re up-to-date with the most current payroll regulations.
Team Support: By working in a team model we avoid “brain drain” common in dedicated, one-to-one, support models during vacations and promotions. We encourage all clients to get to know our entire team, but you have the option to communicate with one member more than another.
Making the Link: Every payroll we run is linked to our support system. Each customer case (request) is attached to the proper payroll so that no payroll is processed until all open cases are addressed and either updated or completed. By making the link our clients can track each payroll to its successful completion via the Payroll Portal.
Fully Automated Support Tracking System: All customer cases are automatically routed to the most experienced team members. Clients receive updates whenever cases are created, commented on and closed.
Knowledge Management: Our support teams meet regularly to review the customer case log and resolutions. This information is used to expand our online knowledge base and improve employee training.
