A company’s reputation is only as good as its last customer interaction.
We are here to serve you.
While the system may be paperless, we ensure there are people always available to provide you with support. You’ll have 24×7 access and personalized support to help you every step of the way.
Here is why our support is so successful:
APA Certification: It all begins with our Customer Service Manager. Certified by the American Payroll Association, managers undergo continuous training to ensure they’re up-to-date with the most current payroll regulations.
Team Support: We encourage all clients to get to know our entire team, but you have the option to communicate with one member more than another.
Making the Link: Every payroll we run is linked to our support system. Each customer case (request) is attached to the proper payroll so that no payroll is processed until all open cases are addressed and either updated or completed.
Fully Automated Support Tracking System: All customer cases are automatically routed to the most experienced team members. Clients receive updates whenever cases are created, commented on and closed.
Knowledge Management: Our support teams meet regularly to review the customer case log and resolutions. This information is used to expand our online knowledge base and improve employee training.
Support Methods
Phone System: Our phone system always searches for our next available team member to ensure a real person talks with you!
Voicemail and eMail: Your messages are delivered to a Communications Manager. The manager routes the message to the proper team member for action. The case can be tracked via the Payroll Portal.
Facsimile System: Client faxes are instantly converted to digital pdf files and attached to our support system. Each fax received becomes a case that clients can track via the Payroll Portal.
